Patient Experience Front Desk Specialist

Select Medical; Lakeway (TX); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Health, Dental, and Vision insurance

PTO and Extended Illness Days

401(k) retirement plan with company m

Short and Long Term Disability

Personal and Family Medical Leave

PSS Ladder Program

Job summary

Baylor Scott & White Institute for Rehabilitation - Outpatient in Lakeway, TX is hiring a Patient Service Specialist (PSS) to join our front desk team. This full-time, entry-level role offers starting pay of $19-$25 per hour, with hours varying Monday through Friday 7am–7pm and opportunities to support administrative operations across locations.

Responsibilities include greeting patients, answering phones, processing intake, insurance verification, scheduling, and managing front-office tasks.

Qualifications

• HS diploma or GED is required.
• Preferred: customer service experience.
• Knowledge of insurance verification and healthcare administration is preferred.

Responsibilities

• Greets patients.
• Answers phones.
• Patient intake and data entry.
• Insurance verification and pre-authorization.
• Schedules patient appointments.
• Operates front office of outpatient centers.
• Supports therapists and therapy assistants.
• Daily cash balancing and weekly banking deposits.

Skills

Customer service

Data entry

Phone handling

Education

HS diploma or GED

Tools

Insurance verification

Job description

Baylor Scott & White Institute for Rehabilitation - Outpatient in Lakeway, TX is hiring a Patient Service Specialist (PSS) to join our front desk team. This full-time, entry-level role offers starting pay of $19-$25 per hour, with hours varying Monday through Friday 7am–7pm and opportunities to support administrative operations across locations.

Responsibilities include greeting patients, answering phones, processing intake, insurance verification, scheduling, and managing front-office tasks.