Front Office Patient Concierge | Flexible Hours & Benefits

Select Medical; Pflugerville (TX); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Health, Dental, and Vision insurance

Paid Time Off (PTO) and Extended Ill.,

401(k) with company match

Short and Long Term Disability

Family Medical Leave

PSS Ladder Program

Job summary

Baylor Scott & White Institute for Rehabilitation in Austin (Pflugerville) is seeking a Patient Service Specialist (PSS) to join our outpatient front office. This full-time role requires welcoming patients, handling intake, coordinating referrals, and supporting therapists while ensuring smooth daily operations.

Starting pay is $19–$25 per hour, depending on experience, with benefits including health/dental/vision, PTO/EID, a 401(k) match, disability coverage and family medical leave.

Qualifications

• HS diploma or GED is required.
• Preferred experience in customer service, healthcare, or insurance verification.
• Knowledge of insurance verification is helpful.

Responsibilities

• Greet patients and answer phones.
• Patient intake and data entry.
• Insurance verification and pre-authorization.
• Schedule patient appointments.
• Operate front office of outpatient centers.
• Support therapists and therapy assistants.
• Daily cash balancing and weekly banking deposits.

Skills

Customer service

Communication

Organizational skills

Education

HS diploma or GED

Job description

Baylor Scott & White Institute for Rehabilitation in Austin (Pflugerville) is seeking a Patient Service Specialist (PSS) to join our outpatient front office. This full-time role requires welcoming patients, handling intake, coordinating referrals, and supporting therapists while ensuring smooth daily operations.

Starting pay is $19–$25 per hour, depending on experience, with benefits including health/dental/vision, PTO/EID, a 401(k) match, disability coverage and family medical leave.