Patient Service Specialist: Front Desk & Care Coordination

Baylor Scott & White Outpatient Rehabilitation; Lakeway (TX); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Health, Dental, and Vision insurance

Life insurance

PTO and EID

401(k) retirement plan with company 6

Short and Long Term Disability

Personal and Family Medical Leave

PSS Ladder Program

Job summary

Baylor Scott & White Institute for Rehabilitation in Lakeway, TX is seeking a Patient Service Specialist (PSS) for a full-time, entry-level position. Starting hourly pay ranges based on experience, with comprehensive benefits and opportunities to interact with multiple outpatient centers.

Responsibilities include greeting patients, scheduling, intake, insurance verification, and front office duties while supporting therapists and managing billing-related tasks.

Qualifications

• HS diploma or GED required.
• Preferred experience in healthcare/medical office settings.
• Familiarity with insurance verification processes is a plus.

Responsibilities

• Greets patients and answers phones.
• Performs patient intake and data entry.
• conducts insurance verification and pre-authorization.
• Schedules patient appointments and operates front office.
• Supports therapists and therapy assistants.
• Performs daily cash balancing and banking tasks.
• Travel to other locations as needed.
• Processing referrals and closing reports; handles billing-related tasks.

Skills

Customer service experience

Insurance verification knowledge

Healthcare office administration

Education

HS diploma or GED

Job description

Baylor Scott & White Institute for Rehabilitation in Lakeway, TX is seeking a Patient Service Specialist (PSS) for a full-time, entry-level position. Starting hourly pay ranges based on experience, with comprehensive benefits and opportunities to interact with multiple outpatient centers.

Responsibilities include greeting patients, scheduling, intake, insurance verification, and front office duties while supporting therapists and managing billing-related tasks.