Patient Experience Front Desk Specialist

MHM Support Services; Kirkwood (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Tuition assistance

Retirement plan

Job summary

Mercy is seeking a Patient Services Representative at the Kirkwood Clinic to be the first point of contact for patients and visitors, ensuring a positive, seamless experience by managing front desk operations and workflows.

This full-time, day-shift role requires a high school diploma and strong communication, data entry, and customer service skills, with an emphasis on confidentiality and professionalism in a clinical setting.

Qualifications

• Strong verbal and written communication skills are essential in patient interactions.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills for courteous, professional patient and visitor engagement.
• Accuracy and attention to detail in entering patient information and scheduling.

Responsibilities

• Manage front desk operations and workflows to ensure a positive patient experience.
• Greet patients and visitors, coordinate scheduling, and process documentation with discretion.
• Maintain patient confidentiality and follow privacy policies at all times.

Skills

Communication skills

Data entry

Customer service

Attention to detail

Confidentiality

Adaptability

Education

High school diploma or equivalent

Job description

Mercy is seeking a Patient Services Representative at the Kirkwood Clinic to be the first point of contact for patients and visitors, ensuring a positive, seamless experience by managing front desk operations and workflows.

This full-time, day-shift role requires a high school diploma and strong communication, data entry, and customer service skills, with an emphasis on confidentiality and professionalism in a clinical setting.