Patient Experience Front Desk Specialist

Avenue 360 Health and Wellness; Houston (TX); On-site; USD 19,000 - 28,000; Full time

Job summary

Avenue360 Health And Wellness is seeking a Front Desk Specialist to welcome patients, verify information, and guide them through initial steps of visits. You will manage check-ins, appointments, and basic inquiries in a fast-paced, patient-centered environment.

Strong communication and organizational skills are essential, with a preference for bilingual English/Spanish speakers to support diverse patients. Healthcare administration experience is a plus.

Qualifications

• Experience in healthcare, customer service, or administrative setting (minimum 1 year).
• Strong multitasking and attention to detail in a fast-paced environment.
• Proven communication skills and professional conduct under pressure.

Responsibilities

• Serve as the clinic’s first point of contact, delivering welcoming and supportive service.
• Manage patient intake, information updates, and accurate EHR entries.
• Schedule, confirm, and adjust appointments; support check-ins and check-outs.

Skills

Customer service

Multitasking

Communication

EHR familiarity

Spanish (preferred)

Education

High school diploma or GED

Tools

EHR software

Scheduling software

Job description

Avenue360 Health And Wellness is seeking a Front Desk Specialist to welcome patients, verify information, and guide them through initial steps of visits. You will manage check-ins, appointments, and basic inquiries in a fast-paced, patient-centered environment.

Strong communication and organizational skills are essential, with a preference for bilingual English/Spanish speakers to support diverse patients. Healthcare administration experience is a plus.