Patient Experience Front Desk Specialist

Avenue 360 Health and Wellness; Houston (TX); On-site; USD 32,000 - 46,000; Full time

Job summary

Avenue 360 Health and Wellness in Houston seeks a Front Desk Specialist to be the first point of contact, welcoming patients and guiding them through the intake process. You will manage check‑ins, collect information, and support the clinical team with accurate records.

In a fast-paced setting, you will handle scheduling, answer phones, verify insurance, and maintain privacy while delivering friendly, professional service.

Qualifications

• High school diploma or GED required.
• Coursework in healthcare administration or office management preferred.
• Certifications in medical office administration a plus.

Responsibilities

• Serve as the clinic’s first point of contact and set the tone for the patient’s visit.
• Provide a welcoming, professional, and supportive environment.
• Address questions, concerns, and complaints with empathy and clarity.
• Ensure accurate and complete patient information is collected and updated.
• Manage required forms, documentation, and EHR entries with precision.
• Maintain confidentiality and uphold privacy standards.
• Schedule, confirm, and adjust appointments efficiently.
• Support patient flow by managing check-ins, check‑outs, and walk‑ins.
• Follow up on missed appointments and ensure daily schedules are fully dispositioned.
• Maintain clear communication with clinical and administrative staff.
• Relay information that supports smooth care delivery and operational efficiency.
• Respond to EHR messages and tasks in a timely manner.
• Verify insurance coverage and eligibility prior to appointments.
• Assist patients with understanding general payment expectations.
• Coordinate with eligibility staff on admissions, renewals, and changes.
• Answer phones, return messages, and document communications promptly.
• Maintain organized, clean, and welcoming front‑of‑house areas.
• Support basic administrative tasks such as supply tracking and payment collection.
• Provide cross coverage when needed to ensure continuity of operations.
• Participate in required training and maintain knowledge of policies and procedures.
• Uphold professional conduct, accuracy, and reliability in all duties.
• Follow organizational standards for safety, privacy, and service quality.
• Provide cross coverage to other clinics as needed.
• Adapt to changing priorities and assist with tasks outside of routine responsibilities as needed.
• Perform additional duties or special projects assigned to support organization operations.
• Understand that the responsibilities listed are not intended to be all-inclusive and may evolve based on the needs of the clinic.

Skills

Healthcare administration

Customer service

EHR systems

Scheduling software

Multitasking

Communication

Problem-solving

Teamwork

Empathy

Bilingual

Education

High school diploma or GED

Healthcare administration coursework

Tools

EHR software

Scheduling software

Job description

Avenue 360 Health and Wellness in Houston seeks a Front Desk Specialist to be the first point of contact, welcoming patients and guiding them through the intake process. You will manage check‑ins, collect information, and support the clinical team with accurate records.

In a fast-paced setting, you will handle scheduling, answer phones, verify insurance, and maintain privacy while delivering friendly, professional service.