Patient Experience Lead — Front Desk & Clinic Ops

Avenue 360 Health and Wellness; Houston (TX); On-site; USD 34,000 - 54,000; Full time

Job summary

Avenue 360 Health and Wellness is seeking a Lead Front Desk Specialist to provide on-site support, guidance, and leadership to the front desk team, serving as the first contact for staff questions. The role emphasizes professionalism, accuracy, and exceptional customer service in a fast-paced clinic.

Proficiency in scheduling, insurance verification, billing, and EHR processes is required to enhance patient experience, team performance, and workflow efficiency.

Qualifications

• Minimum of 1 year of experience in healthcare, customer service, or administrative setting.
• Experience working with patients in a fast-paced environment.
• Strong multitasking ability with attention to detail.
• Effective communication, problem-solving, and professionalism under pressure.
• Empathy, adaptability, teamwork, and a service-oriented mindset.
• Proficiency with EHR systems, scheduling software, and basic office tech preferred.
• English and Spanish bilingualism is preferred but not mandatory.

Responsibilities

• Provide warm, professional, and welcoming experience for patients in person and by phone.
• Explain services, payment categories, billing procedures, and copayment expectations.
• Update patient information and ensure timely check-in/out and forms.
• Schedule patient appointments and manage walk-ins and emergencies.
• Verify insurance and collect payments with proper cash handling.
• Coordinate front desk workflow to support clinic operations.
• Mentor and orient new front desk staff and support the Practice Manager.

Skills

Front desk

Customer service

Multitasking

Bilingual English/Spanish

Education

High school diploma or GED

Tools

EHR systems

Scheduling software

Billing software

Job description

Avenue 360 Health and Wellness is seeking a Lead Front Desk Specialist to provide on-site support, guidance, and leadership to the front desk team, serving as the first contact for staff questions. The role emphasizes professionalism, accuracy, and exceptional customer service in a fast-paced clinic.

Proficiency in scheduling, insurance verification, billing, and EHR processes is required to enhance patient experience, team performance, and workflow efficiency.