Patient Experience Specialist – Front Desk

Avenue-360-Health-and-Wellness; Houston (TX); On-site; USD 32,000 - 45,000; Full time

Job summary

Avenue 360 is seeking a Front Desk Specialist to be the welcoming first contact for patients and manage core front-office tasks. You will plant a positive tone, collect information, and guide visitors through initial steps of their care journey.

You will handle scheduling, check-ins, insurance verifications, and basic administrative tasks, ensuring accuracy and a patient-centered environment in a fast-paced clinic.

Qualifications

• High school diploma or GED required.
• Minimum of 1 year of experience in healthcare, customer service, or administrative setting.
• Bilingual English/Spanish preferred.
• Proficiency with EHR and scheduling software preferred.
• Strong multitasking, accuracy, and professionalism.

Responsibilities

• Serve as the clinic’s first point of contact and set the tone for the patient’s visit.
• Schedule, confirm, and adjust appointments; manage check-ins/outs.
• Verify insurance coverage and eligibility prior to appointments.
• Assist with patient forms, documentation, and data entry in EHR.
• Provide cross-coverage and support to ensure smooth operations.
• Maintain organized, clean front-of-house areas and handle communications promptly.
• Participate in required training and uphold privacy and safety standards.
• Support basic administrative tasks and adapt to changing priorities.

Skills

Multitasking

Communication

Professionalism

Empathy

Teamwork

Customer Service

EHR proficiency

Bilingual English/Spanish preferred

Education

High school diploma or GED

Healthcare admin training (preferred)

Tools

EHR systems

Scheduling software

Job description

Avenue 360 is seeking a Front Desk Specialist to be the welcoming first contact for patients and manage core front-office tasks. You will plant a positive tone, collect information, and guide visitors through initial steps of their care journey.

You will handle scheduling, check-ins, insurance verifications, and basic administrative tasks, ensuring accuracy and a patient-centered environment in a fast-paced clinic.