Patient Experience Specialist—Front Desk

Avenue 360; Houston (TX); Presencial; USD 32.000 - 46.000; Jornada completa

Descripción de la vacante

Avenue 360 in Houston is seeking a Front Desk Specialist to be the welcoming first point of contact for patients. You will handle appointments, verify insurance, collect payments, and support the healthcare team while maintaining accurate records with care and professionalism.

This role requires strong communication, multitasking, and bilingual abilities in English and Spanish preferred. You will contribute to a patient-centered environment by delivering outstanding service and ensuring smooth

Formación

• 1 year minimum experience in healthcare, customer service or administrative setting.
• Experience interacting with patients in a fast-paced environment.
• Proficient with EHR systems and scheduling software.
• Strong communication, problem-solving and professional demeanor.
• Bilingual English/Spanish preferred; others encouraged to apply.

Responsabilidades

• Serve as the clinic’s first point of contact and set the tone for the patient visit.
• Schedule, confirm, and adjust appointments; manage check-ins and check-outs.
• Maintain accurate patient records and privacy compliance.
• Verify insurance coverage and explain general payment expectations.
• Provide front-desk administrative support and cross-cover as needed.

Conocimientos

Healthcare experience

Customer service

Administrative support

EHR proficiency

Scheduling software

Empathy

Teamwork

Bilingual English/Spanish

Educación

High school diploma or GED

Healthcare administration training

Medical office administration certification

Herramientas

EHR systems

Descripción del empleo

Avenue 360 in Houston is seeking a Front Desk Specialist to be the welcoming first point of contact for patients. You will handle appointments, verify insurance, collect payments, and support the healthcare team while maintaining accurate records with care and professionalism.

This role requires strong communication, multitasking, and bilingual abilities in English and Spanish preferred. You will contribute to a patient-centered environment by delivering outstanding service and ensuring smooth