Lead Front Desk & Patient Experience Specialist

Avenue 360; Houston (TX); On-site; USD 42,000 - 60,000; Full time

Job summary

Avenue 360 in Houston is seeking a Lead Front Desk Specialist to guide the front desk team, oversee scheduling, insurance verification, billing, and EHR tasks. You will model professionalism and deliver exceptional customer service to patients and staff across clinics.

The role emphasizes accuracy, communication, and hands-on support to ensure smooth clinic operations, strong patient experiences, and collaborative teamwork in a fast-paced healthcare environment.

Qualifications

• Minimum 1 year of experience in healthcare, customer service, or administrative setting.
• Experience working with patients in a fast-paced environment is preferred.
• Strong ability to multitask while maintaining accuracy and attention to detail.
• Proficiency with EHR systems and scheduling software preferred.

Responsibilities

• Serve as the initial contact for Front Desk Specialists and provide guidance.
• Maintain a warm, professional, and welcoming patient experience in person and by phone.
• Explain services, billing categories, and copayment expectations to patients.
• Verify insurance and eligibility, document results in the EHR, and coordinate with eligibility staff.
• Manage schedules, reminders, and patient flow to optimize clinic operations.
• Monitor and process cash handling, deposits, and daily reconciliations.

Skills

Customer service

Multitasking

Communication

Education

High school diploma or GED

Tools

EHR systems

Scheduling software

Cash handling

Job description

Avenue 360 in Houston is seeking a Lead Front Desk Specialist to guide the front desk team, oversee scheduling, insurance verification, billing, and EHR tasks. You will model professionalism and deliver exceptional customer service to patients and staff across clinics.

The role emphasizes accuracy, communication, and hands-on support to ensure smooth clinic operations, strong patient experiences, and collaborative teamwork in a fast-paced healthcare environment.