Patient Experience Front Desk Coordinator

Avenue360 Health and Wellness; Houston (TX); Vor Ort; USD 32.000 - 42.000; Vollzeit

Zusammenfassung

Avenue360 Health and Wellness in Houston, TX seeks a Front Desk Specialist to greet patients, manage check-ins, scheduling and phone communications, and support clinical staff with accurate information and smooth operations.

The role emphasizes exemplary customer service, multitasking in a fast-paced healthcare setting, and adherence to privacy and safety standards. Bilingual English/Spanish is preferred but not required.

Qualifikationen

• Minimum of 1 year of experience in a healthcare, customer service, or administrative setting.
• Experience working with patients, clients, or the public in a fast paced environment preferred.
• Strong ability to multitask while maintaining accuracy and attention to detail.
• Demonstrated competency in communication, problem-solving, and maintaining professionalism under pressure.
• Soft skills such as empathy, adaptability, teamwork, and a service oriented mindset
• EHR systems, scheduling software, and basic office technology and software proficiency preferred.
• Bilingual proficiency in English and Spanish preferred, but not required.

Aufgaben

• Serve as the clinic’s first point of contact and set the tone for the patient’s visit.
• Answer phones, return messages, and document communications promptly.
• Manage check-ins, check-outs, and scheduling, including appointments and walk-ins.
• Verify insurance coverage and eligibility prior to appointments and assist with general payment expectations.
• Maintain organized front-of-house areas and support basic administrative tasks.

Jobbeschreibung

Avenue360 Health and Wellness in Houston, TX seeks a Front Desk Specialist to greet patients, manage check-ins, scheduling and phone communications, and support clinical staff with accurate information and smooth operations.

The role emphasizes exemplary customer service, multitasking in a fast-paced healthcare setting, and adherence to privacy and safety standards. Bilingual English/Spanish is preferred but not required.