Patient Experience & Front Desk Specialist

MyEyeDr.; Houston (TX); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Bonuses and commissions

Medical and dental coverage

Vision coverage

401K with company match

Paid time off

Employee discounts

Life insurance

Job summary

MyEyeDr. is seeking a Patient Service Coordinator to manage the front desk during check in/out and deliver personalized patient experiences. Training will be provided, and you will learn about an industry that prioritizes helping patients see and live their best lives.

Some weekend and evening shifts are required. The role reports to the Office General Manager and involves coordinating with doctors and staff to ensure a seamless patient journey and high-quality care.

Qualifications

• Experience in a front desk, reception, or customer facing role supporting administrative duties and clerical tasks.
• Strong communication and interpersonal skills with patient focus.
• Ability to prioritize tasks and deliver best in class service in a fast-paced environment.

Responsibilities

• Provide patients a personalized check in/out process experience.
• Verify insurance and educate patients on options during check in/out.
• Assist with appointment confirmations and patient outreach in coordination with Doctor availability.
• Handle multiple phone lines, greet patients and walk-ins, schedule appointments, support office staff.
• Possibly cross-train to Eyewear Consultants or Optometric Technicians depending on office needs.
• Collaborate with doctors and team to ensure a seamless patient experience.

Skills

Front desk experience

Customer service

Communication skills

Organizational skills

Multi-tasking

Job description

MyEyeDr. is seeking a Patient Service Coordinator to manage the front desk during check in/out and deliver personalized patient experiences. Training will be provided, and you will learn about an industry that prioritizes helping patients see and live their best lives.

Some weekend and evening shifts are required. The role reports to the Office General Manager and involves coordinating with doctors and staff to ensure a seamless patient journey and high-quality care.