Patient Experience Front Desk Concierge

MyEyeDr.; Washington (District of Columbia); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Bonuses and commissions

Medical and dental coverage

Vision coverage

401K with company match

PTO and paid holidays

Job summary

MyEyeDr. is seeking a Patient Service Coordinator to deliver a best-in-class front desk experience during check in/out. You will learn the optical industry and support patients with personalized service, scheduling, and insurance explanation. Weekend/evening shifts may be required as part of a dynamic team.

The role reports to the Office General Manager and offers training, growth opportunities, and a comprehensive benefits package. Equal opportunity employer with an inclusive culture.

Qualifications

• Experience in a front desk, reception, or customer-facing role supporting administrative duties.
• Strong organizational skills with ability to prioritize multiple tasks.
• Friendly, patient-centric approach and team-oriented attitude.
• Proficient computer skills and solid communication abilities.

Responsibilities

• Provide patients with a personalized check-in/out experience for a timely, seamless visit.
• Verify and educate patients on insurance options at check-in/out.
• Assist with appointment confirmations and patient outreach in coordination with providers.
• Multitask across phone lines, greet patients, and support office staff as needed.
• Cross-train to other office support roles as required by location.
• Collaborate with doctors and team members to ensure a seamless patient experience.

Skills

Front desk experience

Customer service

Organization

Multitasking

Team player

Communication skills

Computer literacy

Job description

MyEyeDr. is seeking a Patient Service Coordinator to deliver a best-in-class front desk experience during check in/out. You will learn the optical industry and support patients with personalized service, scheduling, and insurance explanation. Weekend/evening shifts may be required as part of a dynamic team.

The role reports to the Office General Manager and offers training, growth opportunities, and a comprehensive benefits package. Equal opportunity employer with an inclusive culture.