Patient Experience Coordinator

MyEyeDr; Cary (NC); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Role-specific training

Vision coverage

Employee discounts

Job summary

MyEyeDr. is seeking a Patient Service Coordinator to manage front desk tasks during check-in/out, delivering a personalized patient experience. No optical experience is required—the company provides training and tools to learn the vision care industry and ensure best-in-class service for every patient.

The role reports to the Office General Manager and may require some weekend and evening shifts. You will handle check-in/out, verify insurance, confirm appointments, and coordinate with the care

Qualifications

• Experience in a front desk, reception, or customer facing role supporting administrative duties and clerical tasks.
• Organized, can easily prioritize multiple tasks under pressure, while providing best in class service to patients and office staff.
• Flexible, nimble and agile mindset with the ability to wear multiple hats.
• Friendly, caring, and patient-centric person who thrives in a fast-paced environment.
• Team player who is willing to collaborate to provide the best patient experience.
• Computer Savvy with excellent oral and written communication skills.
• Professional attitude and ability to problem solve and respond to patient service requests.

Responsibilities

• Provide patients a personalized check in/out process experience that creates a timely, seamless, and positive experience.
• Become a subject matter expert in insurance plans to help verify and educate patients on options as they check in/out for appointments.
• Assist in appointment confirmations and patient outreach in partnership with Doctor availability.
• Be a multitasker by managing multiple phone lines, greeting patients and walk ins, scheduling appointments and assisting office staff duties as needed.
• Have the ability to at times cross train to other office support roles such as Eyewear Consultants and Optometric Technicians (Varies by office needs).
• Collaborate with doctor(s) and team members to provide seamless patient experience.

Skills

Front desk experience

Customer service

Multitasking

Communication skills

Team player

Adaptability

Job description

MyEyeDr. is seeking a Patient Service Coordinator to manage front desk tasks during check-in/out, delivering a personalized patient experience. No optical experience is required—the company provides training and tools to learn the vision care industry and ensure best-in-class service for every patient.

The role reports to the Office General Manager and may require some weekend and evening shifts. You will handle check-in/out, verify insurance, confirm appointments, and coordinate with the care