Patient Experience Champion — Front Desk Coordinator

MyEyeDr; Calera (AL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Bonuses

401K

Paid time off

Medical and dental coverage

Vision coverage

Job summary

MyEyeDr. is seeking a Patient Service Coordinator to manage the front desk during check-in/out and deliver a personalized patient experience. You will be trained to understand insurance options, verify details, schedule appointments, and support office staff in a fast-paced setting.

This role emphasizes teamwork, strong communication, and multi-tasking across phones, walk-ins, and outreach. Weekend and evening shifts may be required, with available training and benefits within our high-growth

Qualifications

• Experience in a front desk, reception, or customer facing role supporting administrative duties and clerical tasks
• Organized, can easily prioritize multiple tasks under pressure, while providing best in class service to patients and office staff
• Flexible, nimble and agile mindset with the ability to wear multiple hats
• Friendly, caring, and patient-centric person who thrives in a fast-paced environment
• Team player who is willing to collaborate to provide the best patient experience
• Computer Savvy with excellent oral and written communication skills
• Professional attitude and ability to problem solve and respond to patient service requests

Responsibilities

• Provide patients a personalized check in/out process experience that creates a timely, seamless, and positive experience
• Become a subject matter expert in insurance plans to help verify and educate patients on options as they check in/out for appointments
• Assist in appointment confirmations and patient outreach in partnership with Doctor availability
• Be a multitasker by managing multiple phone lines, greeting patients and walk ins, scheduling appointments and assisting office staff duties as needed
• Have the ability to at times cross train to other office support roles such as Eyewear Consultants and Optometric Technicians (Varies by office needs)
• Collaborate with doctor(s) and team members to provide seamless patient experience

Skills

Front desk experience

Organization

Communication skills

Team player mindset

Job description

MyEyeDr. is seeking a Patient Service Coordinator to manage the front desk during check-in/out and deliver a personalized patient experience. You will be trained to understand insurance options, verify details, schedule appointments, and support office staff in a fast-paced setting.

This role emphasizes teamwork, strong communication, and multi-tasking across phones, walk-ins, and outreach. Weekend and evening shifts may be required, with available training and benefits within our high-growth