Front Desk & Patient Experience Coordinator

MyEyeDr; Florida; On-site; USD 19,000 - 25,000; Full time

Job summary

MyEyeDr. is seeking a Patient Service Coordinator to manage front desk operations, check in/out, and deliver a personalized patient experience. Training provided to learn insurance plans and appointment workflows in a fast-paced vision care environment.

You will verify insurance, confirm appointments, answer calls, greet patients, and support office staff. Weekend/evening shifts required. This role reports to the Office General Manager and offers growth through role-specific training and a

Qualifications

• Experience in a front desk, reception, or customer facing role supporting administrative duties.
• Organized with ability to prioritize multiple tasks under pressure.
• Flexible, nimble and agile mindset with the ability to wear multiple hats.
• Friendly, caring, and patient-centric person who thrives in a fast-paced environment.
• Team player who is willing to collaborate to provide the best patient experience.

Responsibilities

• Provide patients a personalized check in/out process experience that creates a timely, seamless, and positive experience
• Become a subject matter expert in insurance plans to help verify and educate patients on options as they check in/out for appointments
• Assist in appointment confirmations and patient outreach in partnership with Doctor availability
• Be a multitasker by managing multiple phone lines, greeting patients and walk ins, scheduling appointments and assisting office staff duties as needed
• Have the ability to at times cross train to other office support roles such as Eyewear Consultants and Optometric Technicians (Varies by office needs)
• Collaborate with doctor(s) and team members to provide seamless patient experience

Skills

Front desk experience

Customer service

Communication

Organization

Job description

MyEyeDr. is seeking a Patient Service Coordinator to manage front desk operations, check in/out, and deliver a personalized patient experience. Training provided to learn insurance plans and appointment workflows in a fast-paced vision care environment.

You will verify insurance, confirm appointments, answer calls, greet patients, and support office staff. Weekend/evening shifts required. This role reports to the Office General Manager and offers growth through role-specific training and a