Patient Experience Front Desk Specialist

Taylor Health Care Group; Hawkinsville (GA); On-site; USD 28,000 - 38,000; Full time

Job summary

Taylor Health Care Group is seeking a courteous Medical Office Receptionist to greet patients, schedule appointments, and manage records with accuracy. You will welcome visitors, answer calls, and route inquiries while maintaining a calm, professional front desk presence.

The role emphasizes EMR/EHR data entry, patient account coordination, and ensuring smooth daily operations. A high school diploma or GED is required, and experience in medical offices is highly desirable.

Qualifications

• High school diploma or GED is required.
• Prior experience in a medical office is highly desired.
• Experience with EMR/EHR systems is preferred.

Responsibilities

• Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries.
• Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
• Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
• Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.
• Ensures availability of treatment information by filing and retrieving patient records.
• Maintains patient accounts by obtaining, recording, and updating personal and financial information.
• Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims.
• Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs.
• Helps patients in distress by responding to emergencies.
• Protects patients' rights by maintaining confidentiality of personal and financial information.
• Maintains operations by following policies and procedures; reporting needed changes.
• Contributes to team effort by accomplishing related results as needed.

Skills

Telephone etiquette

EMR/EHR Experience

Customer Service

Time Management

Organization

Attention to Detail

Professionalism

Quality Focus

Education

High school diploma or GED

Job description

Taylor Health Care Group is seeking a courteous Medical Office Receptionist to greet patients, schedule appointments, and manage records with accuracy. You will welcome visitors, answer calls, and route inquiries while maintaining a calm, professional front desk presence.

The role emphasizes EMR/EHR data entry, patient account coordination, and ensuring smooth daily operations. A high school diploma or GED is required, and experience in medical offices is highly desirable.