Medical Office Front Desk Specialist

Big Bend Cares, Inc.; Tallahassee (FL); On-site; USD 20,000 - 28,000; Full time

Job summary

Care Point Health & Wellness is seeking a Front Desk Receptionist to greet patients, schedule appointments, collect payments, and maintain patient records with confidentiality. You will handle multi-line calls, verify insurance eligibility, and support billing processes in a busy medical office environment.

Two years of medical office experience and a High School Diploma are preferred for this role, which emphasizes accuracy, courtesy, and professional communication in person and over the phone.

Qualifications

• High School Diploma required.
• Two years of medical office experience preferred.

Responsibilities

• Welcomes and greets patients and visitors, in person or on the telephone; answering or referring to inquiries.
• Efficiently using a multi-line telephone
• Collecting information from patients; intake forms, demographics, insurance, photo identification and medical records release forms.
• Efficient use of all office technology, to include; Allscripts, Phreesia, credit card system, Eaglesoft, Athena and Follow My Health
• Maintains patient accounts by obtaining, recording, and updating personal and financial information.
• Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
• Verifies eligibility of patients by Allscripts, Phreesia, website or calling insurance companies.
• Collects payments due by patients, co-pays, deductibles, co-insurance and other balances.
• Audit provider progress notes for correct billing and documentation.
• Provide required AR reporting to supervisor and finance department.
• Work with batch reports (open and close).
• Handle cash and balance cash receipts at the end of day.
• Handles outgoing referrals working from the Allscripts referral queue and any orders per provider, based on patient’s insurance.
• Contributes to team effort by accomplishing related results as needed.
• Check out patients following orders of provider.
• Protects patients' rights by maintaining confidentiality of personal and financial information.
• Other duties as assigned.

Education

High School Diploma

Job description

Care Point Health & Wellness is seeking a Front Desk Receptionist to greet patients, schedule appointments, collect payments, and maintain patient records with confidentiality. You will handle multi-line calls, verify insurance eligibility, and support billing processes in a busy medical office environment.

Two years of medical office experience and a High School Diploma are preferred for this role, which emphasizes accuracy, courtesy, and professional communication in person and over the phone.