Patient Experience Front Desk Specialist

Taylor Health Care Group; Georgia; Hybrid; USD 30,000 - 42,000; Full time

Job summary

Taylor Health Care Group seeks a friendly front desk receptionist to greet patients and visitors, handle inquiries, and schedule appointments. You will support billing and records management while ensuring a smooth, confidential patient flow.

Role focuses on delivering superior patient service, coordinating with providers, and maintaining a well-organized reception area and filing system. Prior experience in healthcare front desk is a plus.

Qualifications

• Welcomes patients and visitors; answers inquiries and refers as needed.
• Maintains patient confidentiality and privacy in handling information.
• Manages front-desk scheduling and ensures timely patient flow.

Responsibilities

• Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries.
• Optimizes patients' satisfaction and provider time by scheduling appointments in person or by telephone.
• Keeps patient appointments on schedule by notifying provider of arrival and reviewing service delivery.
• Comforts patients by addressing anxieties; answering questions; maintaining the reception area.
• Ensures availability of treatment information by filing and retrieving patient records.
• Maintains patient accounts by recording and updating personal and financial information.
• Obtains revenue by recording and updating financial information; collecting patient charges; handling third-party claims.
• Maintains office inventory and equipment by managing supplies and requests.
• Responds to emergencies to help patients in distress.
• Protects patients' rights by maintaining confidentiality of information.
• Maintains operations by following policies and reporting changes.
• Contributes to team effort by performing related duties as needed.

Job description

Serves patients by greeting and helping them; scheduling appointments; maintaining records and accounts.

Job Duties:

• Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries.
• Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
• Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
• Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.
• Ensures availability of treatment information by filing and retrieving patient records.
• Maintains patient accounts by obtaining, recording, and updating personal and financial information.
• Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims.
• Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs.
• Helps patients in distress by responding to emergencies.
• Protects patients' rights by maintaining confidentiality of personal and financial information.
• Maintains operations by following policies and procedures; reporting needed changes.
• Contributes to team effort by accomplishing related results as needed.