Patient Experience Front Desk Specialist

Wellstar Health System; Griffin (GA); On-site; USD 28,000 - 38,000; Full time

Job summary

Wellstar Health System seeks a Front Office Specialist to deliver exceptional patient service at our Griffin location. You will greet patients, check them in/out, answer calls, schedule appointments, and handle cash while supporting the clinic’s daily operations.

You will verify insurance, document in the EHR, and collaborate with clinical staff and reps to ensure smooth patient flow and timely care. Strong communication and team spirit are essential.

Qualifications

• High School Diploma or GED required.
• 1-2 years front office experience in a physician practice or healthcare setting.
• Proficient computer skills and knowledge of medical terminology.
• Strong verbal and written English communication; team oriented.

Responsibilities

• Greet patients, check-in/check-out, answer phones and schedule appointments.
• Manage cash handling, collect co-pays, and balance daily transactions.
• Verify insurance eligibility and document in the EHR.
• Coordinate with clinic staff and pharmaceutical representatives; assist with admin tasks.

Skills

Customer service

Verbal communication

Written communication

Computer skills

Medical terminology

Team player

Education

High School Diploma or GED

Tools

Experion

Job description

Wellstar Health System seeks a Front Office Specialist to deliver exceptional patient service at our Griffin location. You will greet patients, check them in/out, answer calls, schedule appointments, and handle cash while supporting the clinic’s daily operations.

You will verify insurance, document in the EHR, and collaborate with clinical staff and reps to ensure smooth patient flow and timely care. Strong communication and team spirit are essential.