Patient-Centric Front Desk Specialist

Wellstar Health System; Griffin (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

Wellstar Health System in Georgia seeks a Front Office Specialist to deliver exceptional patient service, greet and register patients, schedule appointments, and assist with check-in/out and cash handling. The role supports care teams and handles insurance verification via the EHR.

A High School Diploma and 2 years front-office experience are preferred; strong communication and teamwork are essential. Experience with medical terminology and cash management is advantageous.

Qualifications

• High School Diploma required.
• 2 years administrative front office experience in a physician practice or health care setting preferred.
• Medical terminology including CPT-4, ICD-9, HCPCS preferred.
• Strong verbal and written communication skills; English proficiency required.

Responsibilities

• Greet patients and guests warmly in person or on the phone.
• Answer incoming calls, schedule appointments in the EHR, and take messages.
• Register and check-in/out patients; verify insurance eligibility and collect necessary paperwork.
• Collect co-pays and outstanding balances; apply cash handling procedures.
• Balance superbills and postings with daily cash; ensure accurate accounting.
• Coordinate with clinic staff for representatives, visitors, samples, and other requests.

Skills

Verbal and written communication

Teamwork

English language proficiency

Education

High School Diploma

Tools

Experion EHR

Job description

Wellstar Health System in Georgia seeks a Front Office Specialist to deliver exceptional patient service, greet and register patients, schedule appointments, and assist with check-in/out and cash handling. The role supports care teams and handles insurance verification via the EHR.

A High School Diploma and 2 years front-office experience are preferred; strong communication and teamwork are essential. Experience with medical terminology and cash management is advantageous.