Patient Experience Front Desk Specialist

Wellstar Health System; LaGrange (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

Wellstar Health System in Georgia is hiring a Front Office Specialist to deliver exceptional customer service to patients and guests. You will greet, check-in/out, answer phones, schedule appointments, manage cash, and support clinic operations in a fast-paced environment.

The role emphasizes teamwork with clinical staff, adherence to AIDET principles, and accurate processing of insurance and payments. You will balance ledgers, collect co-pays, and coordinate with providers to ensure a smooth

Qualifications

• High School Diploma / GED General
• 2 years administrative front office experience in a physician practice or health care setting
• Previous Customer Service Experience Is Required

Responsibilities

• a. In Adherence to our AIDET principles, the FOS will greet patients and guests in a warm, friendly manner in person or on the telephone; identifying self and practice.
• b. Answering incoming calls; directing to appropriate personnel, taking messages when appropriate within the EHR, handling non-clinical processes, and scheduling patient appointments as requested.
• c. Communicating quickly and often with patients, if there is a delay or wait for patient care.
• d. Working with both clinical staff and providers in a team approach.
• e. Managing patient call wait times; being alert to queues in the system, responding to voicemails and messages timely, offer options to call patients back, if they are on hold too long

Education

High School Diploma / GED General

Job description

Wellstar Health System in Georgia is hiring a Front Office Specialist to deliver exceptional customer service to patients and guests. You will greet, check-in/out, answer phones, schedule appointments, manage cash, and support clinic operations in a fast-paced environment.

The role emphasizes teamwork with clinical staff, adherence to AIDET principles, and accurate processing of insurance and payments. You will balance ledgers, collect co-pays, and coordinate with providers to ensure a smooth