Patient Experience Front Office Specialist

Wellstar Health System; Smyrna (GA); On-site; USD 34,000 - 52,000; Full time

Job summary

Wellstar Health System in Smyrna, GA is seeking a Front Office Specialist to deliver exceptional customer service to patients and guests. You will greet and register patients, check in/out, answer phones, schedule appointments, and manage cash and paperwork to support daily clinic operations.

The role requires strong communication, basic computer skills, and experience with medical terminology and insurance processes.

Qualifications

• Greet patients and guests in a friendly, professional manner.
• Register and schedule patients; verify insurance eligibility.
• Collect co-pays and balances; balance daily cash and paperwork.
• Answer calls; route to appropriate staff; manage non-clinical tasks.
• Coordinate with clinic staff for representatives and visits.

Responsibilities

• Greet patients and guests in a warm, friendly manner.
• Register and schedule patients; check in/out; verify insurance.
• Collect co-pays and outstanding balances; balance at daily close.
• Answer phones and direct calls; handle non-clinical tasks.
• Coordinate with clinic staff for representatives and visits.

Skills

Customer service

Administrative support

Cash handling

EHR

Medical terminology

English fluency

Education

High School Diploma / GED

Tools

Experion

Job description

Wellstar Health System in Smyrna, GA is seeking a Front Office Specialist to deliver exceptional customer service to patients and guests. You will greet and register patients, check in/out, answer phones, schedule appointments, and manage cash and paperwork to support daily clinic operations.

The role requires strong communication, basic computer skills, and experience with medical terminology and insurance processes.