Patient Experience Front Desk Specialist

Socket.dev; Woodstock (GA); On-site; USD 40,000 - 52,000; Full time

Job summary

WellStar Health System in Woodstock, GA is seeking a Front Office Specialist to deliver exceptional patient service. You will greet patients, register and schedule, handle check-in/out, collect co-pays, and support administrative tasks to help the practice run smoothly.

The role requires strong communication, healthcare terminology familiarity, and teamwork to improve patient experience and operational efficiency.

Qualifications

• High School Diploma required.
• 1–2 years of administrative front office experience in a physician practice or healthcare setting preferred.
• Previous customer service experience required.
• Strong communication skills and ability to multi-task in a fast-paced environment.

Responsibilities

• Greet patients and guests warmly in person or by phone per schedule.
• Register and check in/out patients; schedule appointments; collect co-pays.
• Handle non-clinical processes and navigate the EHR system.
• Communicate delays promptly and coordinate with clinical staff and providers.
• Support cash management and perform routine administrative duties.

Skills

Computer skills

Medical terminology

Insurance filing knowledge

Verbal and written communication

English language proficiency

Education

High School Diploma

Tools

Experion

Job description

WellStar Health System in Woodstock, GA is seeking a Front Office Specialist to deliver exceptional patient service. You will greet patients, register and schedule, handle check-in/out, collect co-pays, and support administrative tasks to help the practice run smoothly.

The role requires strong communication, healthcare terminology familiarity, and teamwork to improve patient experience and operational efficiency.