Neurosurgery Front Office Specialist — Patient Experience

Wellstar Health Systems; Austell (GA); On-site; USD 32,000 - 48,000; Full time

Job summary

WellStar Health System is seeking a Front Office Specialist to deliver exceptional customer service to patients and guests. You will greet patients, register at check-in, schedule appointments, handle phone calls, and support front desk operations in a fast-paced clinic.

Requirements include a High School Diploma, 1–2 years of admin front office experience in healthcare, proficiency with computers and medical terminology, and knowledge of insurance filing.

Qualifications

• High School Diploma or GED required.
• 1-2 years administrative front office experience in a physician practice or health care setting preferred.
• All certifications are required upon hire unless otherwise stated.

Responsibilities

• Registering/scheduling patients for appointments; verifying insurance eligibility.
• Collecting co-pays and balances and handling cash per policy.
• Answering calls, directing to appropriate personnel, and supporting front desk operations.
• Greet patients in a warm, professional manner and coordinate with clinical staff.

Skills

Computer skills

Medical terminology

Insurance filing

Verbal and written communication

English language

Education

High School Diploma / GED

Tools

Experion

Job description

WellStar Health System is seeking a Front Office Specialist to deliver exceptional customer service to patients and guests. You will greet patients, register at check-in, schedule appointments, handle phone calls, and support front desk operations in a fast-paced clinic.

Requirements include a High School Diploma, 1–2 years of admin front office experience in healthcare, proficiency with computers and medical terminology, and knowledge of insurance filing.