Patient Experience Front Office Specialist

Wellstar Health System; Holly Springs (GA); On-site; USD 22,000 - 30,000; Full time

Job summary

Wellstar Health System in Georgia is seeking a Front Office Specialist to deliver exceptional patient service at check-in and check-out, answer phones, and schedule appointments. You will manage cash, verify insurance, and support the practice's operations in a fast-paced setting.

Join a patient‑focused team and contribute to accurate records in the EHR while maintaining a welcoming environment for patients and families.

Qualifications

• High School Diploma or GED required.
• 1-2 years administrative front office experience in a physician practice or health care setting preferred.
• Strong verbal and written communication skills.
• English language proficiency required; ability to communicate clearly with patients and staff.

Responsibilities

• Greet patients and guests warmly in person or by phone, identify self and practice per AIDET.
• Register/schedule patients, check in/out, and verify insurance eligibility in the EHR.
• Collect co-pays and balances, balance cash drawer, and post transactions.
• Coordinate with clinical staff, physicians, and clinic requests.
• Provide administrative support to ensure smooth clinic operations.

Skills

Computer Skills

Medical Terminology

Insurance Knowledge

Communication Skills

Team Collaboration

Education

High School Diploma / GED

Job description

Wellstar Health System in Georgia is seeking a Front Office Specialist to deliver exceptional patient service at check-in and check-out, answer phones, and schedule appointments. You will manage cash, verify insurance, and support the practice's operations in a fast-paced setting.

Join a patient‑focused team and contribute to accurate records in the EHR while maintaining a welcoming environment for patients and families.