Patient Experience Front Desk Specialist

Wellstar Health System; Austell (GA); On-site; USD 36,000 - 48,000; Full time

Job summary

The Front Office Specialist at Wellstar Health System provides exceptional customer service to patients and guests, greeting with warmth and handling check-in/check-out, scheduling, and cash handling. They support the practice's operations and patient experience.

The role requires 1-2 years of front office experience in healthcare, strong English communication, basic computer skills, and knowledge of medical terminology and coding concepts such as CPT-4, ICD-9, and HCPCS.

Qualifications

• High School Diploma or GED required.
• 1-2 years front office experience in a physician practice or health care setting.
• Strong verbal and written communication; computer skills; medical terminology knowledge.

Responsibilities

• Greet patients and guests in a warm, friendly manner per AIDET.
• Answer calls, direct to appropriate personnel, schedule patient appointments.
• Register/check-in and check-out patients; verify insurance eligibility; scan cards and IDs.
• Collect co-pays and balances; adhere to cash management policy; balance postings.
• Schedule next appointments and send appointment reminders.
• Coordinate with clinic for representatives, visitors, samples, and other requests.
• Comply with WellStar Health System policies and code of conduct.

Skills

Customer service

Verbal communication

Written communication

Computer skills

Medical terminology

Education

High School Diploma / GED

Tools

CPT-4

ICD-9

HCPCS

Job description

The Front Office Specialist at Wellstar Health System provides exceptional customer service to patients and guests, greeting with warmth and handling check-in/check-out, scheduling, and cash handling. They support the practice's operations and patient experience.

The role requires 1-2 years of front office experience in healthcare, strong English communication, basic computer skills, and knowledge of medical terminology and coding concepts such as CPT-4, ICD-9, and HCPCS.