Front Desk & Patient Experience Specialist

Wellstar Health System; Marietta (GA); On-site; USD 21,000 - 30,000; Full time

Job summary

Wellstar Health System in Georgia seeks a Front Office Specialist to deliver exceptional patient service. You will greet patients, check in/out, schedule appointments, handle telephone inquiries, and support front desk operations with accuracy.

This role involves cash handling, insurance verification, and coordination with clinical staff to ensure smooth patient flow and a positive experience. Strong communication and computer skills are required.

Qualifications

• High school diploma or GED required.
• 1–2 years of administrative front office experience in a physician practice or healthcare setting preferred.
• Strong verbal and written English communication skills; able to work in a team.

Responsibilities

• Greet patients and guests in person or by phone; register/check-in and check-out patients.
• Handle scheduling, insurance verification, and co-pays; manage cash and daily close.
• Operate front desk systems; balance cash drawer and process payments per policy.
• Coordinate with clinical staff and physicians to support patient flow and satisfaction.

Skills

Front Office

Customer Service

Communication

English Proficiency

Medical Terminology

EHR Systems

Education

High School Diploma

Tools

Experion EHR

Job description

Wellstar Health System in Georgia seeks a Front Office Specialist to deliver exceptional patient service. You will greet patients, check in/out, schedule appointments, handle telephone inquiries, and support front desk operations with accuracy.

This role involves cash handling, insurance verification, and coordination with clinical staff to ensure smooth patient flow and a positive experience. Strong communication and computer skills are required.