Patient Experience Front Desk Specialist

Capital Health (US); Fishersville (VA); Presencial; USD 23.000 - 29.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical Plan

Dental Plan

Vision Plan

Retirement Savings Plan

Paid Time Off

FSA – Flexible Spending Account

Health Savings Account (HSA)

Descripción de la vacante

Capital Health is seeking a friendly, detail‑oriented receptionist to support the patient‑facing team. You will greet patients, schedule appointments, verify insurance information, collect payments and ensure HIPAA compliance while maintaining accurate records in the electronic system.

The position operates in a fast-paced healthcare environment with standard 8‑hour shifts and a 40‑hour work week. Strong communication and computer skills are essential for success.

Formación

• Familiarity with medical terminology, ICD-10 and CPT codes.
• Excellent communication and interpersonal skills.
• Medical office certification preferred.
• Proficient computer skills; basic Microsoft Office skills. Familiarity with Excel spreadsheets.

Responsabilidades

• Answer telephones promptly and route calls to appropriate area/individual.
• Schedule and cancel appointments; prepare patient charts and paperwork.
• Verify demographics and insurance information; ensure HIPAA compliance.
• Collect co-payments and time-of-service balances at check-in/out.
• Refer patients to CBO staff for past-due balances and questions.
• Process referrals and pre-authorizations as required.
• Complete day-end reconciliations and batch processing; manage dashboards as assigned.

Conocimientos

Medical terminology

ICD-10 & CPT codes

Communication skills

Interpersonal skills

Educación

High School diploma or equivalent

Herramientas

Microsoft Office

Descripción del empleo

Capital Health is seeking a friendly, detail‑oriented receptionist to support the patient‑facing team. You will greet patients, schedule appointments, verify insurance information, collect payments and ensure HIPAA compliance while maintaining accurate records in the electronic system.

The position operates in a fast-paced healthcare environment with standard 8‑hour shifts and a 40‑hour work week. Strong communication and computer skills are essential for success.