Patient Access Specialist

Capital Health System, Inc.; Robbinsville Township (NJ); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Medical Plan

Dental Plan

Vision Plan

FSA - Healthcare

Paid Time-Off Program

Job summary

Capital Health System, Inc. is seeking a receptionist for the Capital Health Medical Group front desk. You will greet patients, schedule appointments, collect payments, verify insurance, and ensure accurate demographic data while maintaining HIPAA compliance.

At the core, you will manage phone lines, route calls, assist with registrations, and support daily operations. The role emphasizes customer service, teamwork, and strong computer skills in a busy medical environment.

Qualifications

• Education: High School diploma or equivalent.
• Experience: One year experience as receptionist or clerk in healthcare environment or one year customer service experience.
• Knowledge: Familiarity with medical terminology, ICD-10 and CPT codes.
• Excellent communication and interpersonal skills.
• Medical assistant or medical office technician certification preferred.
• Proficient computer skills; basic Microsoft office skills.
• Familiarity with excel spreadsheets.

Responsibilities

• Answer telephones promptly and courteously across multiple lines.
• Route calls to appropriate area/individual.
• Schedule and cancel appointments; arrange outpatient tests and surgeries per policy.
• Prepare for day, review eligibility, and prepare charts.
• Greet patients and visitors professionally.
• Explain privacy policies; inform patients of delays.
• Perform registration ensuring accurate demographic and insurance data.
• Collect co-payments and balances at check-in, and balance at check-out.
• Refer patients to CBO staff for past due balances.
• Process charges and submit claims; perform day-end review.
• Complete referrals and pre-authorizations as required.
• Close daily batches and reconcile deposits.
• Carry out other clerical duties as assigned.

Skills

Excellent communication

Interpersonal skills

Medical terminology

ICD-10 & CPT knowledge

Proficient computer skills

Education

High School diploma or equivalent

Medical assistant or medical office certification preferred

Tools

Excel

Microsoft Office

Job description

Capital Health System, Inc. is seeking a receptionist for the Capital Health Medical Group front desk. You will greet patients, schedule appointments, collect payments, verify insurance, and ensure accurate demographic data while maintaining HIPAA compliance.

At the core, you will manage phone lines, route calls, assist with registrations, and support daily operations. The role emphasizes customer service, teamwork, and strong computer skills in a busy medical environment.