Healthcare Front Desk & Patient Access Specialist

Capital Health (US); New Hope (MN); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Medical Plan

Dental Plan

Vision Plan

Paid Time-Off Program

Job summary

Capital Health is seeking a full-time receptionist to support our patient access and front desk operations. You will answer phones, schedule appointments, verify demographics and insurance, and assist with check-in/check-out processes in a busy healthcare environment.

The role emphasizes accuracy, privacy compliance, and strong customer service, with an 8-hour shift and punch in at 40 hours per week. Knowledge of medical terminology is helpful and Excel skills are a plus.

Qualifications

• High School diploma or equivalent.
• One year experience as receptionist or clerk in healthcare environment or one year customer service experience.
• Familiarity with medical terminology, ICD-10 and CPT codes. Excellent communication and interpersonal skills. Medical assistant or medical office technician certification preferred.
• Proficient computer skills; basic Microsoft Office skills. Familiarity with excel spreadsheets.

Responsibilities

• Answers telephones promptly and courteously, routing calls to appropriate area/individual.
• Schedules and cancels appointments; schedules outpatient tests and surgeries per policy.
• Prepares for day, reviews eligibility, and prepares patient charts and paperwork.
• Greets patients and visitors, informs about privacy policies, handles delays.
• Performs registration and ensures accurate demographic/insurance information; adheres to HIPAA and related policies.
• Obtains insurance cards, driver’s license, authorizations, and referrals; enters into system.

Skills

Phone & patient interaction

Medical terminology

HIPAA awareness

Communication skills

Microsoft Office

Education

High School diploma or equivalent

Tools

Microsoft Office

Excel

Job description

Capital Health is seeking a full-time receptionist to support our patient access and front desk operations. You will answer phones, schedule appointments, verify demographics and insurance, and assist with check-in/check-out processes in a busy healthcare environment.

The role emphasizes accuracy, privacy compliance, and strong customer service, with an 8-hour shift and punch in at 40 hours per week. Knowledge of medical terminology is helpful and Excel skills are a plus.