Patient Experience Front Desk Specialist

Mercy Hospital St. Louis Critical Care Medicine Fellowship; Festus (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Tuition support

Retirement plans (matched)

Job summary

Mercy Hospital Jefferson - Orthopedic Clinic seeks a Patient Service Representative to be the first contact for patients and visitors at the front desk. You will help create a positive patient experience by managing check-in, scheduling, and essential documentation.

The position emphasizes strong communication, basic computer skills, and a patient-focused, professional approach, with required clinic front desk training after hire.

Qualifications

• Strong verbal and written communication is essential for interacting with patients, healthcare professionals, and staff.
• Proficiency in data entry and word processing.
• Excellent customer service for patients and visitors, with tact and diplomacy.
• Accuracy and attention to detail for entering patient information and scheduling.
• Maintain confidentiality and follow privacy policies.
• Adaptable and professional under pressure; handle unexpected situations well.
• Attend Clinic Core Front Desk Training post-hire.

Responsibilities

• Manage front desk operations and workflows to ensure a positive patient experience.
• Serve as the first point of contact for patients and visitors.
• Support scheduling, check-in/out, and documentation processes.

Skills

Verbal and written communication

Basic computer skills

Customer service

Attention to detail

Confidentiality & privacy

Under pressure composure

Clinic Front Desk Training

Education

High school diploma

Job description

Mercy Hospital Jefferson - Orthopedic Clinic seeks a Patient Service Representative to be the first contact for patients and visitors at the front desk. You will help create a positive patient experience by managing check-in, scheduling, and essential documentation.

The position emphasizes strong communication, basic computer skills, and a patient-focused, professional approach, with required clinic front desk training after hire.