Patient Experience Front Desk Specialist

Mercy Co; Perryville (MO); Sur place; USD 21 000 - 28 000; Plein temps

Avantages offerts par ce poste

Medical, dental, and vision coverage

Paid time off

Tuition assistance

Matched retirement plans

Résumé du poste

Mercy Hospital Perryville is seeking a Patient Services Representative to act as the friendly first contact for patients and visitors. You will manage front desk operations and patient workflows to ensure a seamless experience.

The role emphasizes accurate data entry, appointment scheduling, and strong customer service, while maintaining confidentiality and professional decorum in a busy healthcare setting.

Qualifications

• Education: High school diploma or equivalent.
• Strong verbal and written communication and customer service skills.
• Proficiency in basic computer skills including data entry and word processing.
• Maintain confidentiality and privacy compliance.
• Calm under pressure and professional in all interactions.
• Attend Clinic Core Front Desk Training post-hire.

Responsabilités

• Serve as the first point of contact for patients and visitors.
• Manage front desk operations and workflows for an excellent patient experience.
• Enter patient information and schedule appointments accurately.
• Protect patient privacy and handle inquiries with tact and diplomacy.

Connaissances

Verbal and written communication

Data entry

Word processing

Customer service

Accuracy and attention to detail

Confidentiality and privacy

Adaptability under pressure

Clinic Core Front Desk Training

Formation

High school diploma or equivalent

Outils

Word processing

Description du poste

Mercy Hospital Perryville is seeking a Patient Services Representative to act as the friendly first contact for patients and visitors. You will manage front desk operations and patient workflows to ensure a seamless experience.

The role emphasizes accurate data entry, appointment scheduling, and strong customer service, while maintaining confidentiality and professional decorum in a busy healthcare setting.