Front Desk & Patient Experience Specialist

Mercy; Crystal City (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Tuition assistance

Retirement matching

Job summary

Mercy Hospital Jefferson - Orthopedic Clinic in Festus, MO is seeking a Patient Service Representative to be the first point of contact for patients and visitors. You will manage front desk operations and patient workflows to ensure a positive experience.

The role requires strong communication, basic computer skills, and a professional, empathetic manner. You will handle scheduling, documentation, and protect patient privacy daily.

Qualifications

• Strong verbal and written communication with patients and staff.
• Proficiency in basic computer skills, data entry and word processing.
• Excellent customer service, empathy and professionalism.
• Ability to maintain confidentiality and HIPAA privacy.
• Adaptable and able to work under pressure with composure.
• Completion of Clinic Core Front Desk Training post-hire.

Responsibilities

• Be the first point of contact for patients and visitors.
• Manage front desk operations and daily workflows.
• Ensure a positive and seamless patient experience.
• Assist with scheduling and documentation processing.
• Maintain patient privacy and confidentiality.

Skills

Verbal & written communication

Data entry & computer skills

Customer service

Attention to detail

Confidentiality/HIPAA

Under pressure adaptability

Job description

Mercy Hospital Jefferson - Orthopedic Clinic in Festus, MO is seeking a Patient Service Representative to be the first point of contact for patients and visitors. You will manage front desk operations and patient workflows to ensure a positive experience.

The role requires strong communication, basic computer skills, and a professional, empathetic manner. You will handle scheduling, documentation, and protect patient privacy daily.