Patient Experience Front Desk Specialist

Mercy; Festus (MO); Sur place; USD 19 000 - 28 000; Plein temps

Résumé du poste

Mercy Hospital Jefferson Orthopedic Clinic in Festus, MO seeks a Patient Service Representative to be the first contact for patients and visitors, managing front desk operations to ensure a positive, seamless patient experience at 1390 US Highway 61 South, Festus, MO 63028.

This full-time role requires strong communication, basic computer skills, excellent customer service, accuracy in scheduling and documentation, and strict confidentiality.

Qualifications

• Strong verbal and written communication skills are essential for interactions with patients, healthcare professionals, and staff.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills are essential for interactions with patients and visitors in a courteous and professional manner.
• Accuracy and attention to detail are critical when entering patient information, scheduling appointments, and processing documentation.
• Ability to maintain confidentiality and follow privacy policy/procedure; demonstrate discretion and protect patient privacy.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism.
• Attend and complete Clinic Core Front Desk Training post-hire.

Connaissances

Verbal & written communication

Data entry

Customer service

Accuracy & attention to detail

Confidentiality & privacy

Adaptability & composure under stress

Front desk coordination training

Formation

High school diploma or equivalent

Description du poste

Mercy Hospital Jefferson Orthopedic Clinic in Festus, MO seeks a Patient Service Representative to be the first contact for patients and visitors, managing front desk operations to ensure a positive, seamless patient experience at 1390 US Highway 61 South, Festus, MO 63028.

This full-time role requires strong communication, basic computer skills, excellent customer service, accuracy in scheduling and documentation, and strict confidentiality.