Patient Experience Front Desk Specialist

Hackensack Meridian Health; Eatontown (NJ); On-site; USD 23,000 - 33,000; Full time

Job summary

Hackensack Meridian Health is seeking a Medical Office Specialist to perform front desk and administrative duties in an ambulatory setting, ensuring smooth check-in, scheduling, registration and check-out processes while delivering excellent patient care.

You will manage patient interactions, verify demographics, collect payments, enter data in EMR, coordinate referrals, and support the care team across locations. Travel to other sites may be required.

Qualifications

• High School diploma, GED, or equivalent.
• 1+ years experience in customer service.
• Ability to multitask in a fast-paced environment while remaining professional.
• Ability to travel to various locations and have reliable transportation.
• Proficient computer skills (MS Office and/or Google Suite).
• Excellent written and verbal communication skills.

Responsibilities

• Greet and assist patients and visitors promptly and courteously.
• Manage front desk check-in/check-out, verify demographics, collect payments, and ensure insurance eligibility where applicable.
• Enter patient information into the EMR and assist with data entry tasks as needed.
• Handle communications via EMR, phone, email, and other channels; escalate issues appropriately.
• Distribute mail and prepare documents; maintain confidentiality and privacy.
• Support the practice manager and team to ensure high-quality patient care.

Skills

Customer service

Computer literacy

Written and verbal communication

Education

High School diploma or GED

Associates Degree

EMR/EHR experience

Clerical training

Job description

Hackensack Meridian Health is seeking a Medical Office Specialist to perform front desk and administrative duties in an ambulatory setting, ensuring smooth check-in, scheduling, registration and check-out processes while delivering excellent patient care.

You will manage patient interactions, verify demographics, collect payments, enter data in EMR, coordinate referrals, and support the care team across locations. Travel to other sites may be required.