Patient Experience Front Desk Specialist

Trinity Health; Commerce Charter Township (MI); Presencial; USD 19.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Day-one benefits

Career growth opportunities

Meaningful work for patients

Descripción de la vacante

Trinity Health IHA Medical Group in Michigan is seeking a customer-focused Medical Receptionist to be the first point of contact for patients, supporting efficient office operations and high-quality care.

In this role you will welcome patients, verify information, schedule appointments, answer phones, and assist with billing and MyChart support while collaborating with providers and staff to ensure a positive patient experience.

Formación

• High school diploma or GED required.
• 1–2 years in medical reception or customer service preferred.
• Strong communication and organizational skills.

Responsabilidades

• Welcome patients and visitors professionally and with compassion.
• Check patients in and verify registration and insurance information.
• Schedule, confirm, and reschedule appointments.
• Answer phones, respond to inquiries, and route messages appropriately.
• Collect payments and support accurate billing processes.
• Assist with patient communications, paperwork, and MyChart support.
• Maintain patient records and support day-to-day office operations.
• Partner with providers and clinical staff to ensure a smooth patient experience.

Conocimientos

Customer service

Communication

Multitasking

Phone etiquette

Billing processes

Educación

High School Diploma or GED

Descripción del empleo

Trinity Health IHA Medical Group in Michigan is seeking a customer-focused Medical Receptionist to be the first point of contact for patients, supporting efficient office operations and high-quality care.

In this role you will welcome patients, verify information, schedule appointments, answer phones, and assist with billing and MyChart support while collaborating with providers and staff to ensure a positive patient experience.