Patient Experience Concierge - Medical Receptionist

Trinity Health MI; Chelsea (MI); On-site; USD 32,000 - 45,000; Full time

Job summary

Trinity Health IHA Medical Group in Michigan seeks a customer-focused Medical Receptionist to join the front desk team. You will be the first point of contact for patients, assisting with check-in, registration, insurance verification, scheduling, and communications.

You will support daily office operations, collaborate with clinical staff, and help ensure accurate billing and MyChart support while delivering compassionate, patient-centered service.

Qualifications

• High school diploma or GED required; coursework in insurance or billing preferred.
• Experience in a medical or physician office is preferred.
• Strong communication and organizational skills.

Responsibilities

• Greet patients and visitors with professionalism and compassion.
• Check-in patients and verify registration and insurance details.
• Schedule, confirm, and reschedule appointments.
• Answer phones and route messages appropriately.
• Collect payments and support billing processes.
• Provide MyChart assistance and handle patient communications.
• Maintain patient records and support day-to-day office operations.
• Collaborate with providers and staff to ensure a smooth patient experience.
• Manage daily work queues and assist as needed.

Skills

Customer service

Communication

Phone etiquette

Medical office experience

Education

High School Diploma or GED

Tools

MyChart

Job description

Trinity Health IHA Medical Group in Michigan seeks a customer-focused Medical Receptionist to join the front desk team. You will be the first point of contact for patients, assisting with check-in, registration, insurance verification, scheduling, and communications.

You will support daily office operations, collaborate with clinical staff, and help ensure accurate billing and MyChart support while delivering compassionate, patient-centered service.