Patient Experience Front Desk Coordinator

Trinity Health; Ann Arbor (MI); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Day-one benefits

Career growth opportunities

Team-oriented workplace culture

Meaningful work helping patients

Job summary

Trinity Health IHA Medical Group in Michigan seeks a patient-focused Medical Receptionist to be the first point of contact, ensuring a welcoming experience while supporting efficient office operations and high-quality patient care.

You will welcome patients, verify registrations, schedule appointments, handle inquiries, collect payments, and assist with MyChart and records. A positive team culture and meaningful work await in this role.

Qualifications

• 1-2 years of experience in a medical or physician office or customer service environment preferred.
• High school diploma or GED required; related coursework in insurance/billing is a plus.

Responsibilities

• Welcome patients and visitors with professionalism and compassion.
• Check patients in and verify registration and insurance information.
• Schedule, confirm, and reschedule appointments.
• Answer phones, respond to inquiries, and route messages appropriately.
• Collect payments and support accurate billing processes.
• Assist with patient communications, paperwork, and MyChart support.
• Maintain patient records and support day-to-day office operations.
• Partner with providers and clinical staff to ensure a smooth patient experience.

Skills

Customer service

Phone etiquette

Scheduling

Education

High School Diploma or GED

Job description

Trinity Health IHA Medical Group in Michigan seeks a patient-focused Medical Receptionist to be the first point of contact, ensuring a welcoming experience while supporting efficient office operations and high-quality patient care.

You will welcome patients, verify registrations, schedule appointments, handle inquiries, collect payments, and assist with MyChart and records. A positive team culture and meaningful work await in this role.