Patient Experience Front Desk Specialist

Nyspineandwellness; City of Syracuse (NY); On-site; USD 22,000 - 35,000; Full time

Job summary

Nyspineandwellness seeks a Patient Service Representative in Syracuse, NY to be the first face patients see. You will greet patients, check them in, and help set a positive tone from arrival to checkout.

Responsibilities include scheduling, collecting co-pays, verifying information, and assisting clinical staff with FOTO surveys and billing processes. Strong communication and multitasking are essential.

Qualifications

• Two years of customer service experience, preferably in a medical office.
• Knowledge of medical terminology required.
• Experience with an EMR/PM system is required.
• Strong written and verbal communication skills; highly organized with attention to detail.

Responsibilities

• Greet patients, check in, schedule appointments, and collect co-pays.
• Verify appointment and billing information; review paperwork for completeness.
• Assist with FOTO intake surveys and follow-up status.
• Support Central Billing Office with Medical Records requests.

Skills

Customer service

Medical terminology

EMR/PM experience

Communication

Multi-tasking

Education

High school diploma or GED

Job description

Nyspineandwellness seeks a Patient Service Representative in Syracuse, NY to be the first face patients see. You will greet patients, check them in, and help set a positive tone from arrival to checkout.

Responsibilities include scheduling, collecting co-pays, verifying information, and assisting clinical staff with FOTO surveys and billing processes. Strong communication and multitasking are essential.