Front Desk Patient Experience Specialist - Physical Therapy

OrthoNY, LLP.; Town of Clay (NY); Vor Ort; USD 22.000 - 29.000; Vollzeit

Zusammenfassung

Syracuse Orthopedic Specialists on Oswego Road in Liverpool, NY, is seeking a friendly Patient Service Representative for our Physical Therapy department. In this front-desk role, you will greet patients, check them in, and help set a positive tone from arrival.

40 hours a week with shift times; you will verify appointments and billing, schedule follow-ups, collect co-pays, review benefits, support the clinical and billing teams, and maintain accurate patient records in the EMR system.

Qualifikationen

• High school diploma or GED.
• Minimum of two years of customer service experience, preferably in a medical setting.
• Knowledge of medical terminology.
• Experience with an EMR/PM system.
• Exceptional written, verbal and interpersonal communication skills.
• Highly organized with strong attention to detail.
• Ability to multi-task in a fast-paced, high-volume environment.

Aufgaben

• General reception, greeting patients and answering the phone.
• Check-in patients and verify appointment and billing information.
• Schedule appointments.
• Collect co-pays and co-insurance.
• Review paperwork for completeness.
• Review benefits with patient.
• Review missed appointment policy with patient.
• Set-up FOTO Intake Survey.
• Check-out patients and schedule follow-up appointments per clinician instructions.
• Assist Clinical staff with follow-up FOTO status surveys.
• Assist Central Billing Office with Medical Records Request per Policy & Procedure.
• Monitor/Track Plans of Care for Certification.
• Scan documentation into the patient electronic medical records.
• Maintain Active Patient statistics and scheduled appointments.
• Other responsibilities as needed.

Jobbeschreibung

Syracuse Orthopedic Specialists on Oswego Road in Liverpool, NY, is seeking a friendly Patient Service Representative for our Physical Therapy department. In this front-desk role, you will greet patients, check them in, and help set a positive tone from arrival.

40 hours a week with shift times; you will verify appointments and billing, schedule follow-ups, collect co-pays, review benefits, support the clinical and billing teams, and maintain accurate patient records in the EMR system.