Patient Services Specialist – Front Desk & Scheduling

Cayuga Medical Center; Town of Ithaca (NY); On-site; USD 25,000 - 32,000; Full time

Job summary

Cayuga Health in Ithaca, NY is seeking a Patient Services Representative to support both clinical staff and patients, handling front-desk duties, check-in, billing, and scheduling. This role functions across daily practice needs with focus on accuracy, empathy, and timely communication.

The successful candidate will have a high school diploma, experience with Medent and Microsoft Office, and strong organizational skills to manage phone triage, appointments, and plan visits.

Qualifications

• Schedule patient appointments.
• Verify/update patient demographics.
• Collect outstanding balances and co-pays.
• Assist with scheduling labs, x-rays, procedures, or testing; send orders.
• Take messages and triage phone calls.

Responsibilities

• Check in patients upon arrival.
• Verify/update patient demographics.
• Collect outstanding balances and co-pays.
• Assist with scheduling labs, x-rays, procedures, or testing; send orders.
• Take messages and triage phone calls.

Skills

Scheduling

Time management

Computer skills

Education

High school diploma or equivalent

College-level training/education in a healthcare support field preferred

Tools

Medent

Microsoft Office

Job description

Cayuga Health in Ithaca, NY is seeking a Patient Services Representative to support both clinical staff and patients, handling front-desk duties, check-in, billing, and scheduling. This role functions across daily practice needs with focus on accuracy, empathy, and timely communication.

The successful candidate will have a high school diploma, experience with Medent and Microsoft Office, and strong organizational skills to manage phone triage, appointments, and plan visits.