Front Desk Specialist: Patient Experience and Scheduling

St. Joseph's Health; City of Syracuse (NY); On-site; USD 26,000 - 37,000; Full time

Job summary

St Joseph’s Health in Syracuse, NY seeks a receptionist to support office operations and provide efficient, quality patient care. You will work with staff to manage front desk activities, schedule appointments, and ensure a welcoming environment.

Responsibilities include greeting visitors, handling calls, pre-registration, collecting co-pays, and processing patient check-ins/outs while maintaining confidentiality and professional communication.

Qualifications

• High school graduate or equivalent; business school or formal secretarial training is a plus.
• One to two years’ experience preferred in a front-desk/administrative role.
• Good communication skills both oral and written; maintains confidentiality.

Responsibilities

• Greet visitors and manage waiting area for a courteous experience.
• Answer and route telephone calls; schedule and coordinate appointments.
• Pre-registration and reviewing provider schedules; check-in and check-out patients.
• Collect co-pays/balances; process charges accurately; maintain records.

Skills

Customer service

Communication

Interpersonal skills

Confidentiality

Education

High school diploma or equivalent

Tools

PC and software knowledge

Job description

St Joseph’s Health in Syracuse, NY seeks a receptionist to support office operations and provide efficient, quality patient care. You will work with staff to manage front desk activities, schedule appointments, and ensure a welcoming environment.

Responsibilities include greeting visitors, handling calls, pre-registration, collecting co-pays, and processing patient check-ins/outs while maintaining confidentiality and professional communication.