Patient Service Representative

Nyspineandwellness; City of Syracuse (NY); On-site; USD 22,000 - 35,000; Full time

Job summary

Nyspineandwellness seeks a Patient Service Representative in Syracuse, NY to be the first face patients see. You will greet patients, check them in, and help set a positive tone from arrival to checkout.

Responsibilities include scheduling, collecting co-pays, verifying information, and assisting clinical staff with FOTO surveys and billing processes. Strong communication and multitasking are essential.

Qualifications

• Two years of customer service experience, preferably in a medical office.
• Knowledge of medical terminology required.
• Experience with an EMR/PM system is required.
• Strong written and verbal communication skills; highly organized with attention to detail.

Responsibilities

• Greet patients, check in, schedule appointments, and collect co-pays.
• Verify appointment and billing information; review paperwork for completeness.
• Assist with FOTO intake surveys and follow-up status.
• Support Central Billing Office with Medical Records requests.

Skills

Customer service

Medical terminology

EMR/PM experience

Communication

Multi-tasking

Education

High school diploma or GED

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Syracuse, NY, US

7 days ago Requisition ID: 2391

Salary Range: $16.10 To $25.10 Hourly

We are looking for a Patient Service Representative to join our team! We're looking for an outgoing, welcoming Patient Service Representative to be the first face our patients see! In this front desk role, you'll greet patients as they arrive, check them in, and help set the tone for a positive experience from the moment they walk through our doors.

Responsibilities:

• General reception to include greeting patients and answering phone
• Check-in patients and verify appointment and billing information
• Schedule appointments
• Collect co-pays and co-insurance
• Review paperwork for completeness
• Review benefits with patient
• Review missed appointment policy with patient
• Set-up FOTO Intake Survey
• Check-out patients and schedule follow-up appointments per the clinician’s instructions
• Assist Clinical staff with follow-up FOTO status surveys
• Assist Central Billing Office (CBO) with Medical Records Request per Policy & Procedure
• Monitor/Track Plans of Care (POC’s) for Certification
• Scan documentation, prescriptions, protocols, flow sheets, HEP’s, and other information into the patient (electronic) medical records
• Maintain Active Patient statistics and scheduled appointments
• Other responsibilities as needed

Qualifications:

• High school diploma or GED
• Minimum of two years of experience in customer service setting, preferably one year receptionist experience in a medical office.
• Knowledge of medical terminology
• Experience working with an EMR/PM required;
• Exceptional written, verbal and interpersonal communication skills;
• Highly organized with strong attention to detail;
• Quick thinker with ability to pivot in a fast-paced environment;
• Ability to multi-task in a high-volume environment is a must;