Patient Experience Front Desk Specialist

Mercy; Cape Girardeau, Northern (MO, KY); Híbrido; USD 32 000 - 42 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical coverage

Dental coverage

Vision coverage

Paid time off

Tuition support

Matched retirement plans

Resumo da oferta

Mercy Hospital Southeast - Peds Clinic in Cape Girardeau, MO is seeking a full-time Patient Service Representative to welcome patients and visitors. The role focuses on front desk operations, appointment scheduling, and delivering a positive patient experience.

The PSR will interact with healthcare teams, handle data entry, maintain confidentiality, and participate in clinic training post-hire to ensure smooth daily operations.

Qualificações

• ,Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner.
• Accuracy and attention to detail are critical in this role, particularly when entering patient information, scheduling appointments, and processing documentation.
• Ability to maintain confidentiality and follow privacy policy/procedure. Demonstrating discretion and maintaining patient privacy is paramount in this role.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
• Attend and complete Clinic Core Front Desk Training post-hire.

Responsabilidades

• Be the first point of contact for patients and visitors, ensuring a positive and seamless experience.
• Manage front desk operations and workflows to support clinic efficiency and patient flow.

Conhecimentos

Communication

Data entry

Customer service

Accuracy

Confidentiality

Adaptability

Formação académica

High school diploma

Descrição da oferta de emprego

Mercy Hospital Southeast - Peds Clinic in Cape Girardeau, MO is seeking a full-time Patient Service Representative to welcome patients and visitors. The role focuses on front desk operations, appointment scheduling, and delivering a positive patient experience.

The PSR will interact with healthcare teams, handle data entry, maintain confidentiality, and participate in clinic training post-hire to ensure smooth daily operations.