Patient Experience & Front Desk Specialist

Summit Health Management; Bridgewater Township (NJ); On-site; USD 25,000 - 30,000; Full time

Job summary

Summit Health Management seeks a detail-oriented Office Clerk to join its patient services team in Bridgewater, NJ. You will greet patients, handle registration, answer calls, and assist with scheduling and billing processes.

The role requires strong customer service and English communication skills, with exposure to EHR and practice management systems. The position is on-site in New Jersey, with healthcare-focused duties, insurance verification, and coordination with clinical staff to ensure

Qualifications

• High School Diploma or GED required; an Associate Degree is preferred.
• Excellent customer service skills and ability to multitask in a busy office.
• Ability to communicate clearly in English, both verbally and in writing.

Responsibilities

• Greet visitors and direct them professionally to the right person.
• Manage patient registration and maintain efficient patient flow.
• Answer calls, take messages, and provide courteous service.
• Inform patients about delays in physician schedules and assist with comfort.
• Process self-pay charges, collect payments, and reconcile daily receipts.
• Scan insurance cards and verify benefits using the online system.
• Schedule appointments per guidelines and confirm future visits.
• Enter orders for tests and procedures following workflows.

Skills

Customer service

English communication

Education

High School Diploma or GED

Associate Degree preferred

Tools

EHR system

Practice Management System

Windows-based systems

Job description

Summit Health Management seeks a detail-oriented Office Clerk to join its patient services team in Bridgewater, NJ. You will greet patients, handle registration, answer calls, and assist with scheduling and billing processes.

The role requires strong customer service and English communication skills, with exposure to EHR and practice management systems. The position is on-site in New Jersey, with healthcare-focused duties, insurance verification, and coordination with clinical staff to ensure