Patient Experience Specialist

Summit Health Management; Berkeley Heights (NJ); On-site; USD 25,000 - 30,000; Full time

Job summary

Summit Health Management is seeking a friendly Front Desk Clerk in New Jersey to greet patients, register arrivals and manage phone inquiries. You will collect payments, reconcile daily transactions and ensure accurate patient records in the EHR system.

Responsibilities include scheduling appointments, coordinating with clinical staff for referrals and pre-authorizations, and performing general clerical duties across multiple office locations as needed.

Qualifications

• High School Diploma or GED required; associate degree preferred.
• Strong English communication and customer service skills.
• Ability to organize and multitask in a fast-paced medical office.
• Knowledge of medical terminology and office procedures helpful.
• Experience with EHR and practice management systems preferred.

Responsibilities

• Greet visitors and patients professionally and direct them accordingly.
• Register arrivals and maintain efficient patient flow.
• Answer calls, take messages and deliver to the right person.
• Inform patients of delays and assist with comfort as needed.
• Process self-pay charges, collect payments and reconcile daily payments.
• Scan insurance cards and verify eligibility in the online system.

Skills

Customer service

Phone etiquette

Multitasking

Communication

Office workflows

Billing & payments

Education

High School Diploma or GED

Associate Degree preferred

Tools

EHR

Practice Management System

MS Windows

Job description

Summit Health Management is seeking a friendly Front Desk Clerk in New Jersey to greet patients, register arrivals and manage phone inquiries. You will collect payments, reconcile daily transactions and ensure accurate patient records in the EHR system.

Responsibilities include scheduling appointments, coordinating with clinical staff for referrals and pre-authorizations, and performing general clerical duties across multiple office locations as needed.