Patient Experience Front Desk Specialist

Tampa General Hospital; Brandon (FL); In loco; USD 36.000 - 48.000; Tempo pieno

Descrizione del lavoro

Academic Medical Group Inc in Lithia/Brandon, FL, is seeking a Front Desk Specialist to support patient check-in and check-out using EPIC, verify demographics and insurance, and educate patients on financial policies. The role includes scheduling, documentation, and payment reconciliation to ensure smooth patient flow and accurate billing.

The position requires a high school diploma or GED and healthcare front desk experience; strong customer service and communication skills are essential.

Competenze

• High school diploma or GED required.
• Healthcare front desk or patient service experience preferred.
• Experience with insurance, co-pay collection, and scheduling.
• Proficiency with EPIC or similar EMR systems.
• Strong customer service and communication skills.

Mansioni

• Check-in and check-out using EPIC with accuracy and efficiency.
• Verify demographics, collect co-pays, provide receipts.
• Screen for pre-certifications, authorizations, or referrals.
• Assist patients on arrival and direct to clinical areas.
• Process appointment paperwork to support flow.
• Answer and route calls; coordinate with staff.
• Schedule appointments per clinical needs.
• Document patient information in EPIC.
• Reconcile daily payments and balance cash drawer.
• Maintain positive patient experience and safety protocols.

Conoscenze

EPIC proficiency

Customer service

Front desk operations

Communication skills

Formazione

High School Diploma or GED

Strumenti

EPIC EMR

Descrizione del lavoro

Academic Medical Group Inc in Lithia/Brandon, FL, is seeking a Front Desk Specialist to support patient check-in and check-out using EPIC, verify demographics and insurance, and educate patients on financial policies. The role includes scheduling, documentation, and payment reconciliation to ensure smooth patient flow and accurate billing.

The position requires a high school diploma or GED and healthcare front desk experience; strong customer service and communication skills are essential.