Front Desk & Patient Experience Specialist (EPIC)

Tampa General Hospital; Tampa (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Academic Medical Group Inc, located in Tampa, FL, invites applications for a Front Desk Specialist at USFTGP Specialty Clinic. The role requires accurate patient check-in/out, registration, insurance verification, co-pay collection, and scheduling support within the EPIC system.

The candidate should have healthcare front desk experience, strong customer service skills, and familiarity with authorization workflows.

Qualifications

• Healthcare front desk experience preferred.
• Experience in medical office or patient service roles.
• Familiarity with insurance, referrals, and authorization workflows.
• Proficient in EPIC or similar EMR systems.

Responsibilities

• Process patient check-in/check-out in EPIC with accuracy.
• Verify demographics and insurance, collect co-payments.
• Screen for pre-certifications, authorizations, and referrals.
• Assist with scheduling and paperwork routing.
• Balance cash drawer and reconcile payments daily.
• Maintain patient flow and high-quality customer service.

Skills

Patient registration

Check-in/check-out workflows

EPIC EMR

Customer service

Cash handling

Multitasking

Education

High School Diploma or GED

Tools

EPIC

Job description

Academic Medical Group Inc, located in Tampa, FL, invites applications for a Front Desk Specialist at USFTGP Specialty Clinic. The role requires accurate patient check-in/out, registration, insurance verification, co-pay collection, and scheduling support within the EPIC system.

The candidate should have healthcare front desk experience, strong customer service skills, and familiarity with authorization workflows.