Patient Services Specialist - Front Desk (EPIC Pro)

Academic Medical Group Inc; Tampa (FL); Presencial; USD 21 000 - 30 000; Tempo integral

Resumo da oferta

Academic Medical Group Inc. is seeking a Front Desk Specialist for USFTGP Kennedy Family Care in Tampa, FL.

The role focuses on efficient patient check-in/out using EPIC, accurate demographics verification, and handling co-pays while maintaining a welcoming front office environment. You will screen patients for pre-certifications and referrals, assist with scheduling, and support clinical staff to ensure smooth patient flow and proper billing.

Qualificações

• Knowledge of patient registration, scheduling, and check-in/check-out workflows, including insurance, referrals, and authorization requirements.
• Proficiency in EPIC or similar electronic medical record systems, with the ability to document patient information accurately.
• Strong customer service and communication skills to interact professionally and compassionately with patients, staff, and providers.
• Ability to handle front desk financial functions, including co-payment collection, cash drawer balancing, and reconciliation processes.
• Organizational and multitasking skills to manage high-volume patient flow, phone calls, and administrative tasks in a fast-paced environment.
• Attention to detail and accuracy when verifying demographics, processing paperwork, and managing billing-related information.

Responsabilidades

• Performs patient check-in and check-out processes in EPIC, ensuring accuracy and efficiency.
• Verifies patient demographics and insurance information, collects co-payments, and provides receipts for services.
• Screens scheduled patients for required pre-certifications, authorizations, and referrals, educating them on financial policies as needed.
• Assists patients upon arrival by answering questions, ensuring paperwork is completed, and directing them to appropriate clinical areas.
• Supports physicians and nurses by processing required appointment paperwork and facilitating smooth patient flow.
• Answers, screens, and routes telephone calls from patients, providers, internal departments, and external partners for timely communication.
• Completes patient scheduling tasks, ensuring appointments are arranged in accordance with clinical and operational needs.
• Documents all relevant patient information in EPIC to support clear communication within the clinical team.
• Reconciles daily payments, balances the cash drawer, and ensures proper closure of financial activities at the end of each shift.
• Maintains a positive patient experience by upholding safety protocols, following emergency procedures, and providing excellent customer service at all times.

Conhecimentos

Front desk workflows

EPIC EMR proficiency

Customer service

Cash handling

Organization & multitasking

Attention to detail

Formação académica

High School Diploma or GED

Ferramentas

EPIC

Descrição da oferta de emprego

Academic Medical Group Inc. is seeking a Front Desk Specialist for USFTGP Kennedy Family Care in Tampa, FL.

The role focuses on efficient patient check-in/out using EPIC, accurate demographics verification, and handling co-pays while maintaining a welcoming front office environment. You will screen patients for pre-certifications and referrals, assist with scheduling, and support clinical staff to ensure smooth patient flow and proper billing.